Frequently Asked Questions

No — checkout works as a guest. An account is optional, and it only exists to keep your order history and addresses in one place if you want that.

Shipping is calculated at checkout from your address and the size of your order, so you see the exact amount before you pay. We ship within the US only. For timing, see Shipping & Returns.

Once your order ships, you'll get an email with tracking, and it also shows up on your Order History page.

Within 24 hours of ordering, yes — full refund, no questions. After that, your batch is already being made. See Canceling an Order.

Opened product can never be returned — that's a hard line for anything that goes on skin. Unopened, sealed product can come back if we got something wrong (no cost to you) or if you've simply changed your mind (store credit or a refund minus a restocking fee). Full detail on the Shipping & Returns page.

Stop using it and tell us — we'll issue store credit for what you paid, no photos or product return needed. See If Your Skin Reacts.

Every product page lists its full ingredients — each formula is its own, so check the page for the exact thing you're buying. There's also a Fragrance-Free option in the body line for anyone who'd rather have nothing added at all.

Yes — tell us what you're after and we'll write back with a price and a date. Nothing is charged until you say yes.

Yes, by special order — use the same request form and mention the scent by name.

Use Forgot Your Password on the login page — we'll email you a reset link.

Yes, any time — there's a Delete Account section at the bottom of your Account page. If you've placed an order with us, we keep that specific record for our own accounting, but everything else about you is gone.

Leave five verified-purchase reviews and you'll earn a one-time 5% off code, automatically. It's capped there — a sixth, tenth, or fiftieth review doesn't earn more.

Report a Bug from your account menu — we read every one.

Same company, two different things. Wolf & 60 is the small-batch body care line — the shop you're on now. The Lodge @ Wolf & 60 is a separate luxury retreat for hunters and fishermen, opening later.

Small-batch, mixed by hand, and made with naturally derived ingredients wherever possible — read the full story on The Difference.