Wolf & 60
Shipping & Returns
Last updated August 11, 2026
What shipping costs
Shipping is a flat $8.95 anywhere in the United States, and it's free on orders of $75 or more. You'll see the exact amount at checkout before you pay.
We ship USPS Ground Advantage. We don't ship outside the United States yet.
How long it takes
Pre-orders placed now ship from October 1st. Everything is poured in small runs and finished by hand, so an order isn't picked off a shelf — it's made.
Once we're in full production, most orders leave within two to three business days, and delivery usually takes another three to seven.
Custom and seasonal special orders are made to order and can take longer. We'll always tell you when to expect it before you pay.
You'll get an email with tracking as soon as the label is printed.
Returns
Opened product cannot be returned. Ever. This is skincare — once a tube has been opened, we have no way to know how it's been kept, and we will never send anyone something we can't vouch for. That isn't us being difficult; it's the only responsible thing to do with a product that goes on someone's skin.
Unopened product, with its seal intact, can come back in two situations:
If we got it wrong
Wrong scent, wrong size, wrong order — that one's on us. No fees, and we pay the return shipping. Tell us within 7 days of delivery and we'll send a prepaid label, then refund you in full or send the right thing, whichever you'd rather.
Same if it arrives damaged or leaking — send us a photo and we'll put it right. You don't need to send anything back for that. And if a parcel goes missing in transit, tell us and we'll chase it down with USPS.
If you change your mind
Unopened, seal intact, and you tell us within 7 days of delivery. Email first and we'll tell you where to send it — it has to be back with us within 15 days. Then you choose:
- Store credit for the full value — nothing deducted, spend it on anything, whenever you like.
- Or a refund, less a 40% restocking fee.
Either way you cover the return postage, and the original shipping isn't refunded.
We're plain about why: a returned tube can't go back on the shelf even sealed, so it leaves here for good. That's why the credit is worth more to you than the refund — it's the option that costs us the least, so we can afford to make it the generous one.
What can't come back at all
- Anything opened or used. No exceptions.
- Custom batches. Mixed to your specification — there's no one else to sell them to.
- Seasonal scents bought as an off-season special order. Poured specifically for you, and depending on the time of year it could pass its best before it could ever be sold.
- Anything not bought directly from us. If you got it from a market stall, a shop, or as a gift from a third party, we've no record of it and no way to know how it's been stored.
Cancelling an order
You can cancel within 12 hours of ordering, for a full refund, no questions. After that, production has begun — the batch is measured and poured for your order specifically, and it can't be un-made.
If a parcel is refused at the door or comes back to us undeliverable because the address was wrong, we'll treat it as a change of mind: the restocking fee applies and the shipping isn't refunded. Please check your address at checkout.
If your skin reacts
Stop using it and tell us. We won't ask you to send it back and we won't ask you for photographs — we'll issue store credit for what you paid. Nobody should be out of pocket for finding out something doesn't suit them.
Twice, and we'd ask you to stop using it altogether. Not as a punishment — as plain sense. Every scent we make sits in the same base. If two different fragrances have both reacted, the fragrance almost certainly isn't the problem, and we would rather lose the sale than keep selling you something your skin doesn't want. We'll refund the second one and part as friends.
Please tell us which scent and what happened. We know exactly what goes into every batch — what no one can know in advance is how one particular person's skin will meet it, and that's worth hearing.
Gifts
A return is handled with the person who placed the order, and a refund can only go back to the card that paid. If you were given something of ours and it isn't for you, pass it on to someone it is for — it keeps beautifully, and somebody out there will love it.
How to start a return
Email us with your order number and what's happened. Don't send anything back before you've heard from us — an unannounced parcel can't be refunded, because we won't know whose it is.
Refunds are issued once the item is back with us and we've checked it's unopened, usually within five business days of it arriving. It goes back to the card you paid with. If a discount was tied to the order, that comes off the refund too.
If something's gone wrong, please talk to us before disputing the charge with your bank. We're one person and we answer our own email — it's almost always faster.
The small print
We reserve the right to decline a return, or to stop accepting orders from an account, where returns are being used dishonestly. This is aimed at the rare person who orders repeatedly with no intention of keeping anything — not at you.
A note on sensitive skin
Every product lists its full ingredients on its own page — each one is its own formula, so read the list for the thing you're actually buying. Every scented lotion shares one base, and there's a Fragrance-Free version for skin that would rather have nothing added at all.
If you have a known sensitivity, read the list before you order and patch-test a small area first. If you're unsure about a specific ingredient, ask us before you buy — we'd rather answer than have you find out the hard way.
Questions
[email protected]
Wolf & 60 · Laguna Vista, Texas